Option A: If you know the answers to your security questions.

Go to the Password manager. Select "Start your password manager self-service session" and enter your University username in the User ID field. Click Continue.

Select the "Having Problems with a computer Login" option.

Select the "Reset Windows Password" option and the "Reset Password Using a Semi-Private Challenge/Response" option.

Answer the security questions, and set up your new password.
Note: You must select four security questions and four different answers. Make sure to note these down for future reference.
 
Note: You cannot reuse a password you have already used. 

To complete the process, click Continue and OK in the next interface.

Option B: If you know your account password and want to change it.

Go to the Password manager. Select "Start your password manager self-service session" and enter your University username in the User ID field. Click Continue.

Select the "Having Problems with a computer Login" option.

Select the "Change Windows Password" option, then the  "Change Password using Password" option, and enter your University username in the User ID field. Click Continue.

Enter your current password in the Old Password field and a new password in the New Password field. 
Note: You cannot reuse a password you have already used. 

To complete the process, click Continue and OK in the next interface.

If you still require assistance with changing your password, you can

• Visit our IT Helpdesk in the Learning Centre (Holloway or Aldgate Campus)
• Join our IT chat (Monday–Friday, 9 AM–5 PM). To access the IT chat, please visit: https://bomgar.londonmet.ac.uk/